About our delivery process

Processing the order 

Once the transaction is completed, a confirmation e-mail will be sent to the address registered to your account. Your order will be processed between Monday to Friday from 8am to 5pm (EST). Within the next business day you will receive an e-mail with your order status. Please take note you will need to enter a “billing address” and a “delivery address” (both may be the same) when placing your order. Please ensure your delivery address is the one you want your products shipped to.

Shipping Fees 

All shipping prices are determined based on the contents of your cart and will be determined during the checkout process.

*Due to the size and weight of certain “all terrain” and “mud terrain” tires that weight more than 65 pounds, delivery to Saskatchewan, Alberta or British-Columbia will cost 49.99$ each for delivery.

** Due to the remoteness of certain areas, a delivery fee of 100$ per tire may apply to certain regions like: Newfoundland and Labrador. For Canadians territories: Yukon, Northwest Territories and Nunavut, delivery costs are $ 250 per tire.


Please note that we will not accept PO Boxes as a valid address.


TireDirect.ca reserves the right to modify the shipping fees for remote areas in Canada. In this event, We will contact the client and inform him of the situation. The client will then choose to accept the additional shipping fees, or receive a full reimbursement of the purchase.


Delivery process:

Once your order is processed, you will receive an e-mail with a Nationex tracking number so that you may follow the delivery process. If, for any reason, the delivery process is delayed, you will receive an e-mail or a phone call explaining the delay and the estimated shipping time.Please note that for no reason will a delivery delay result in a rebate or an order cancellation. 

Québec 1 to 2 days 24hrs
Ontario 3 to 5 days 2 to 3 days
New-Brunswick 2 to 4 days 2 to 3 days
Nova-Scotia 2 to 4 days 2 to 3 days
P.E.I 2 to 4 days 2 to 3 days
Manitoba 3 to 5 days 2 to 3 days
Saskatchewan 4 to 6 days 2 to 3 days
Alberta 4 to 6 days 2 to 3 days
British-Columbia 6 to 8 days 2 to 4 days
Newfoundland, Labrador 6 to 8 days 3 to 4 days

Tires are shipped to the selected “delivery address” between 8am to 5pm local time from Monday to Friday. A signature is required by the transporter to complete the delivery.

If no one is present during delivery, it is possible to request a drop off at a desired location. To do so, you need to specify a drop location upon completing the order. If the tires are dropped instead of delivered to an individual, you are responsible for goods delivered by the transporter. If no one is present for the delivery and you did not request a drop off, the transporter will leave a note explaining he will come back the next business day from 8am to 5pm local time.

In the event that the transporter attempt 2 unsuccessful deliveries, the order will be shipped back to our distribution center; 15% restocking fees + shipping and handling fees will be added to your order.